I have a sad beta experience to share.
I met a rather sardonic, yet friendly woman through a local writer's group. I appreciated her commentary during all the group-share events and she asked to be my Facebook friend after the group disbanded. I didn't really think she was the right fit for beta-ing my story, but my manuscript wasn't in that stage yet, anyway, and I was happy to make a "writer friend".
She sent me her entire manuscript several times over the course of the next year. I read each version promptly and provided her with detailed, constructive feedback. Each time I provided feedback, I was gentle. While her story wasn't my cup of tea, I praised her for the things she did well and suggested--in positive ways--how she could strengthen the things that either confused me or lost my interest.
All in all, I think I gave her more than decent feedback and it seemed as if she appreciated it, considering she kept sending me revisions throughout the year.
She kept thanking me for the attention I gave her work and continued to ask me when mine would be ready for her to return the favor. I was wary, as our genres are quite different, but I felt we had formed a sort of bond after a year of my beta reading for her. So, when I finally finished my second draft, I sent my manuscript her way.
I printed it out and bound it all nice and fancy-like at a FedEx/Kinkos place so she could mark up a physical copy. I gave it to her with a smile and a "thank you" and we spent a few hours together talking about movies and whatnot before I went home.
She sent me a message that night. She hated my novel already...so much so that she felt the need to message me about it ASAP. She wanted to warn me ahead of time that she wasn't sure she'd be able to finish it, as it was too horrible to maintain her attention and she really had better things to do.
I thanked her for...well...starting to read it? I guess? And told her I hoped she'd find that it would grow on her if she kept reading it. I asked her if she wanted me to come pick it up, though, to save her time, and she wrote back with, "No, I will try to finish reading it."
She told me she showed her husband (and who knows who else) and that he hated it as well. I was hurt that she would betray my trust and show another person my writing and asked her if she would try to ensure that didn't happen in the future. Her response? "You should be grateful I would show someone else. You shouldn't be ashamed of your writing. You should show it off." Well, I'm not ashamed of it...I just don't want anyone other than my beta reader to be reading it. Otherwise, I'd throw it up on a blog and let the whole world have at it.
About a week later (and I do credit her for giving me very prompt feedback, at least) I met her at her place to retrieve my manuscript. She had me sit down and then explained to me in gruesome detail how much she hated the way I write and how my story was both boring and stupid. She insisted that, had she rented my book at a library, she would have returned it immediately and after reading only half of the first chapter (out of 30).
I asked her what I could do to improve that first chapter, for example, and she just told me to make it less boring. I wasn't sure what to do with that feedback, as I didn't think my story was boring at all. I asked her to elaborate and she told me that she wasn't sure how I could make it less boring, but perhaps I could consider something more "wild and interesting" like "make it all take place in the 1800s!"
My manuscript is a fantasy, set in a fantasy world.
Over the next hour, she used unbelievably colorful metaphors to describe to me how much she hated my writing. "Your descriptions are like a broken box of Walmart cookies," she said, "All I want is to eat just one piece of Godiva chocolate! Have you ever had Godiva chocolate? It's so much better than a broken Walmart cookie."
I don't know why I stayed. I was trying so hard not to jump up and shout at her for being so rude that I think I started grinding my teeth. I guess maybe it was because my brain was clinging to the fact that this couldn't even be real life. Why on Earth would someone be so mean? She offered nothing constructive and nothing positive, save the single suggestion that I simply scrap it all and start over.
And turn everyone from my fantasy story into a saloon character from the wild west.
After she exhausted all of her insults, I managed to thank her for taking the time to read my manuscript, grabbed my purse, and left. I have always been of the belief that if someone critiques your work, you shouldn't argue with them. They are giving you their opinion and arguing simply shows you aren't willing to accept it...so why did you ask for it in the first place?
Still, I was stung and horrified. I was used to negative feedback. I went to an art school and work in advertising. Clients and students reject(ed) things with blunt dislike all the time. It's normal, and I feel I've gained a pretty thick skin from the experience. This was completely different. Nobody had ever torn into me quite like this before, and over something as subjective as a story! The way she delivered her feedback was, as I said before, nothing short of hateful. She was simply mean about it and wasted both my time and hers, hurting my feelings in the process.
I'd had eight other readers before her and all of them had given me glowing, positive feedback, yet now, because of her one review, I felt like somehow the integrity of every positive review had been called into question.
I didn't write anything for months. I just took a break, I guess, and collected my thoughts. I eventually wrote her a lengthy Facebook message, thanking her again for reading my work but also mentioning how her feedback could have been phrased in a more friendly way. She responded with something rather dismissive, and basically told me it was amusing to her that her feedback had hurt my feelings.
...Then she asked me when I'd be able to provide her with feedback on the latest revision of her manuscript.
Unfortunately, we're no longer in touch. Lol.