I've only recently started self-publishing and I've had a few refunds over the last couple of months. I find the Amazon refund policy a little frustrating in that people don't have to give a reason for their refund request. I think authors have a right to know why their book is being returned, and since the buyer is getting their money back, it doesn't seem a great inconvenience to ask them to provide a reason, which is then passed onto the author.
I came across this article the other day that suggests that the rate of refunds for Kindle books has increased and I was wondering if other authors had noticed this. According to the article the average rate of return remained steady at 0 - 2% until January this year when "comments on forums suggest the rate has been creeping up".
Is this your experience and what are some possible reasons for this increase? IMO more people are now becoming aware that they can get refunds, and it's only to be expected that the refund rate will rise.
I came across this article the other day that suggests that the rate of refunds for Kindle books has increased and I was wondering if other authors had noticed this. According to the article the average rate of return remained steady at 0 - 2% until January this year when "comments on forums suggest the rate has been creeping up".
Is this your experience and what are some possible reasons for this increase? IMO more people are now becoming aware that they can get refunds, and it's only to be expected that the refund rate will rise.
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