I was extremely impressed by all my dealings with Shana.
I originally queried her at the end of August, and at the end of September she got back to me with a request for a partial, then for a full at the end of October. Didn't hear anything back for a little while but I wasn't too worried; at the end of January, when I got some bites on a new batch of queries, I sent her a polite nudge letting her know I'd had more requests and asking for an update. She said she really liked it and was having someone else take a look at it, so could she have a little more time?
She ultimately passed on the project at the end of March, but she gave me very personalized feedback that showed she'd really spent a lot of time looking through it and told me to definitely keep submitting to agents. She said even though there were one or two things that kept her from thinking she could sell it, there was definitely someone who could.
All of e-mails with her were polite and professional, and for a wonder, prompt. I tend to e-mail in the evenings when I get home from work, and I never had to wait longer than the next day for a reply. I'd definitely resub to her with a different project.