I just wanted to jump in since it's Dec 2011, and they've been open about a year and a half or so now. I got offered a contract for my paranormal romance novella (21,500 words) in May 2011, and it will be out in March 2012. Edits have gone smoothly, with the editors being very cognizant not to change my voice, but rather fix conceptual or grammatical errors (i.e. time inconsistencies or em dashes, for instance). I haven't been through the cover art process yet, but I expect to soon.
As soon as I signed the contract, the CEO, Lea Schizas, sent me links to join their Yahoo! groups. The community of writers is extremely tight knit and helpful. They cross promote the heck out of each other and are very open with advice, which was very nice for a newbie like me.
I have not had any print experience with them, nor will I, since my work is so short. However, I wanted to add my $.02. Oh, and I'm in North America.