What are people's experiences with Bookbaby?
I couldn't find anythiing from the Better Business Bureau or Editor and Preditors?
Thank you
We've been using them since early 2011 for several titles, without major problems -- we upload ePubs, they get distributed, we get paid. I haven't tried any of their other services such as ePub formatting or cover design; we prefer to create everything in-house.
The fees clearly do come across as expensive, but you must set that against what you'd be paying to a distributor that takes a percentage. Also, as a non-US publisher, using a pure distributor like BookBaby means that we're not liable to withholding tax, since payments to us are for sales rather than being classed as royalties.
My main gripe with BookBaby is that they can be painfully slow and imprecise when responding to queries. For example, despite pestering by email and on their Facebook page, I have yet to get a clear, consistent answer about what percentages their various distributors take, and exactly which distributors are Agency/Non-Agency.
With a strong seller on Amazon/Kindle, these issues are important (because if you list with, say, B&N who is non-Agency and who discounts, then price-matching at Amazon can easily cost you more than you gain from the B&N sales).