Kindle Direct help number?

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nealraisman

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For some reason Kindle Direct has not let me sign into my account and I need to find out why. But, I can't get to the number to call because it won't let me sign in. Can someone please supply the kindle direct telephone number? Thanks
 

Polenth

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The contact us section is an email form, rather than a list of phone numbers. What error are you getting when you try to sign in? It might be someone's had that issue and knows what to do.
 

nealraisman

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When I try to sign in I put in my email address and password and it just refreshes the page and asks for user name and password again.
 

M. H. Lee

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My log in process with them changed about a month ago. I log in with user name and password and then get a page that has the sign in button on the top right and I have to click on that link to actually get into my account. But sounds like what's happening to you is different.

Have you tried a different browser type? I use Mozilla whenever I have a weird log-in issue on a site. (My default is IE because I'm weird.) Usually it's a pop-up that I'm not seeing or some weird something or other that needs to run and my IE settings won't allow it.
 

nealraisman

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I tried using IE and got to sign in but when I tried to go to my account, it went nowhere. This is very frustrating.
 

Polenth

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If clearing your cache and other browsers doesn't help, trying a computer at another location might (sometimes it's because of something like your virus software is over-zealous or your network has blocked those pages).

If it's definitely the account rather than anything else, you could sign up a temporary account and use that to contact them.
 
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