Kaspersky Mystery

Now I'm horribly confused...

I have Kaspersky Pure 2.0. That said, it's awesome when it comes to protecting my computer.

But there's a catch.

When it runs a full scan, all my other applications slow down a lot. As in, it takes me 2 min. to move the mouse cursor from one end of the screen to the other. So, I change the settings to have Kaspersky perform a full scan ONLY when I tell it to (manual setting). Yet, like clockwork, Kaspersky keeps scanning when I haven't given it permission to do so. I stop the scan, and it starts back up 20 minutes later. The Game Profile Kaspersky supposedly recognizes isn't taking either. I've checked the settings time and time again...they're still set the way I put them, but Kaspersky isn't paying attention to them. It's really aggravating, and I'm almost...almost...considering uninstalling Kaspersky from my computer. I obviously don't want to do this seeing that Kaspersky is the best AV software I've had.

I don't think it's a virus, seeing as Kaspersky would've caught it. Why is this happening? I couldn't find anything on their forums, and I'm trying not to get really pissed off at this...

alleycat said:

I used to use Kaspersky. I set mine to run a full scan at 2:00 a.m. I know you've said you've checked, but check your settings once again. Or maybe set it to auto update and then scan late at night.

I had a real problem with Kaspersky the last time I tried to update it on my older computer (it couldn't load and then when it tried to back out it took other DDLs with it), which is why I don't use it anymore.

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That's the kicker...I've tried a late-night scan as well as the manual with no result. I've checked the settings 3 or 4 times in 48 hrs.

The manual updates are fine. It's the scan that's being bothersome.

stephenf said:

I have tried most of the AV programs , including kaspersky .All of them have been more trouble than you would like. Some are almost as bad as the things they are supposed to be keeping out of your machine . I would suggest you uninstall kaspersky , and down load Microsoft defender. It's free and works with no problems.

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I stopped using Defender when it allowed a Trojan onto my system. : That's what prompted me to get Kaspersky, ironically. Thank you for the suggestion, though.

Medievalist said:

Contact support.

I suspect, engaging in risky-diagnosis-at-a-distance, that perhaps one of the preference files is damaged, and thus isn't being read properly. That's something that can happen fairly easily, and be exceedingly annoying.

The solution would be to uninstall then re-install, which is a PITA, I know.

But I would contact their tech support.

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Per your advice and the advice of others here, I contacted support this morning. They said the exact same thing you did. and gave me specific instructions on how to uninstall/re-install. Now all I have to figure out is whether or not my current Kaspersky Pure 2.0 license would transfer over to 3.0, which is the next "step" in the software...

I'll let you guys know what I find. I've been suspecting that the problem is a damaged/corrupt file for a while. How does the file get damaged in the first place?

Medievalist said:

It can be caused by a microscopic dust particle, a crash while the app is writing to the file, or insufficient beer . . .

Binary data is fragile, sine changing a 1 to a 0 or the other way round can change so very much.

But I hope you can get back to where it should be.

Click to expand...

Thanks. So do I.

Heard back from support. This is what they said:

"Hello ,

Thanks for letting us know and sorry for your trouble, Please remove Kaspersky and download it again.

Delete the extra Kaspersky folders:

To make sure you can see hidden files and folders, go to the 'Tools' Menu > 'Folder Options' > 'View' Tab and select 'Show Hidden Files and Folders', then click 'OK'. In Windows Vista/7, press Alt to make the Tool Menu visible.

Please delete the Kaspersky folders for installing and updating.
Click on the Start Menu.
Windows XP:
Click on 'Run' and paste in "C:\Documents and Settings\All Users\Application Data\" with the quotes.
Windows Vista / 7:
Click on the white Start Search bar and paste in "%ProgramData%" with the quotes.
Then delete the folders named Kaspersky Lab and Kaspersky Lab Setup Files. Let us know if there are any errors, and it so what they are.
Empty the Recycle Bin.

You can download Kaspersky PURE from the following link:
http://usa.kaspersky.com/downloads/product-downloads/kaspersky-pure


The walkthrough guide for installing PURE can be found here:
http://usa.kaspersky.com/store/install-kaspersky-pure".

This should be fun.